How to open a dispute in BlockaPay

Read Terms and Conditions

• Disputes can occur when a transaction in BlockaPay doesn't go as planned. If you encounter an issue with a transaction, you can file a dispute to request a refund or to resolve the issue with the other party involved.
• To file a dispute, simply navigate to the transaction in question and click on the 'File Dispute' button. You will be prompted to provide details about the issue and any supporting documentation, such as screenshots or emails.
• Once you file a dispute, BlockaPay will review the case and determine the appropriate course of action. This may involve contacting the other party to gather additional information, or issuing a refund to you if the dispute is found to be in your favor.
• It's important to note that filing a dispute should be a last resort, and you should always try to resolve the issue with the other party first. Communication is key, so be sure to keep a clear and respectful dialogue with the other party to try and come to a mutually beneficial solution.
• In addition, BlockaPay has several measures in place to help prevent disputes from occurring in the first place. These include buyer and seller protection policies, transaction monitoring, and fraud detection measures.
• Overall, BlockaPay strives to provide a safe and secure platform for all users to send and receive money. If you do encounter an issue, don't hesitate to file a dispute and seek resolution.

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